FINANCIAL SERVICES GUIDE
1. What is a financial services guide
1.1 This Financial Services Guide (FSG) is prepared and issued by Timeshare Brokers Pty Ltd t/a Royale
Timeshare Resales (us, we and our).
1.2 This FSG is an important document that provides you with information to help you decide whether to
use the financial services we offer. It containsinformation about:
a. the financialservices we provide;
b. how we and other associated persons are remunerated from those financialservices;
c. how your personal information is dealt with; and
d. (how complaints are dealt with.
1.3 This FSG is dated 30 July 2021.
2. Who are we?
Our contact details are set out at the end of this FSG. We hold Australian Financial Services Licence
(AFSL) number 245788, which authorises us to carry on a financial services business in relation to
providing advice on, and arranging for clients to purchase and dispose of, interests in timeshare
We are not independent, impartial or unbiased because, via our ultimate shareholders, officers and
related bodies corporate, we have associations or relationships with operators of registered and
unregistered timeshare schemes and we may provide financial services to sellers and buyers of
interests in such schemes.
3.What financial services can we provide
3.1 This FSG is provided to help you decide whether to use the financial services we are authorised to provide.
3.2 Specifically, we will (and are authorised to) provide general financial product advice on, and deal in,
interests in timeshare schemes. We provide these services to consumers by enabling sellers of timeshare
scheme interests to list their interests for sale on our website and enabling buyers to view and purchase
the timeshare products listed.
3.3 We may assist an owner sell their timeshare interest by negotiating an agreement and price with a buyer on
behalf of a seller. We may also sell timeshare interests we own to a buyer. In either case, once terms are
agreed with a buyer, we will arrange for the necessary transfer documents to be completed, signed and
provided to the applicable scheme operator, along with any other documents required.
3.4 In facilitating the sale and purchase of timeshare scheme interests; we do not operate a financial market or
make a market in timeshare scheme interests and we will not provide you with personal advice.
3.5 We either act on the seller’s behalf (when selling a timeshare interests on a seller’s behalf) or on our own
behalf (when selling timeshare interests we own), and not on the buyer’s behalf, when we provide financial
services under our AFSL.
4. How can you transact with us?
You can give us instructions by telephone, mail or email. Our contact details are set out at the end of this
5. How are we paid for the services we provide?
5.1 Potential sellers of interests in timeshare schemes will be charged a Listing fee of $275 (including GST) to list
their timeshare scheme interests for sale on our website for a 12-month period.
5.2 Sellers may cancel their listing at any time, however if they do so, the listing fee is non-refundable.
Timeshare Brokers Pty Ltd trading as Royale Timeshare Resales
5.3 Sellers of timeshare interests pays an administration and marketing fee which varies between $1,500 and
$10,000, is included in the advertised price of a timeshare interest and is paid to us by the seller via deduction
from the purchase price paid by the buyer.
5.4 Buyers who purchase timeshare interests we own from us pay the purchase price and a brokerage fee (up to
90% of the purchase price) to us and our representatives who assist buyers in purchasing timeshare interests
from us receive 0.5% to 5% of the brokerage fee. For example, if the purchase price was $10,000, the
brokerage may be up to $9,000 and the amount of that brokerage payable to a representative may be
between $45 and $450.
6. Relationships and associations
6.1 The ultimate of shareholders of Timeshare Brokers Pty Ltd are also the ultimate shareholders of
Classic Clubs Limited, holder of AFSL 246232. Classic Clubs Limited is the responsible entity of the
Classic Holiday Club ARSN 111 354 440 and Interchange Vacation Club ARSN 096 286 369, both of
which are registered timeshare schemes.
6.2 Our related bodies corporate provide management and administration services to various
timeshare resorts, being timeshare managed investment schemes which have been granted relief
by ASIC from the requirement to hold an AFSL and to be registered with ASIC as a registered
6.3 We may sell to buyers, and provide financial services to buyers in relation to, interests in Classic
Holiday Club and Interchange Vacation Club and of interests in timeshare resorts which are
managed by our related companies.
7. What should you do if you have a concern or complaint?
7.1 If you have a complaint about us, resulting from the services provided to you, please contact us. We will
acknowledge receipt of your complaint and we will try to resolve any issues you may have. You can contact
(a) By email: firstname.lastname@example.org
(b) By mail Resolutions Officer
Timeshare Brokers Pty Ltd
PO Box 454
COOLANGATTA QLD 4225; or
(c) By Phone: AU – 1300 322 949, NZ – 0800 007 387
7.2 If any issues are not resolved to your complete satisfaction, you may wish to refer the matter to the Australian
Financial Complaints Authority (AFCA). AFCA may be contacted:
(a) By mail
Australian Financial Complaints Authority Limited
GPO Box 3
Melbourne, VIC 3001
(b) By email email@example.com
(c) By Phone 1300 56 55 62
7.3 You may also contact ASIC on 1300 300 630.
8. Compensation arrangements
We hold an insurance policy covering professional indemnity and fraud by officers that satisfies the
requirements of section 912B of the Corporations Act 2001 (Cth). The policy covers the financial
services we are authorised to provide under our AFSL, including when the services are provided by our
current or former representatives and employees
9. How is your personal information dealt with?
Protecting your personal information is important to us. Your personal information will be dealt with in
10. Contact details
If you have any queries or would like further information, our contact details are below:
AU: 1300 322 949 – NZ: 0800 007 387.
Mailing address: PO Box 454 Coolangatta QLD 4225
Timeshare Brokers Pty Ltd trading as Royale Timeshare Resales IH-RTRFSG-V2-100821