FINANCIAL SERVICES GUIDE

1. What is a financial services guide

1.1 This Financial Services Guide (FSG) is prepared and issued by Timeshare Brokers Pty Ltd t/a Royale
Timeshare Resales (us, we and our).
1.2 This FSG is an important document that provides you with information to help you decide whether to
use the financial services we offer. It contains information about:
a. The financial services we provide;
b. How we and other associated persons are remunerated from those financial services;
c. How your personal information is dealt with; and
d. How complaints are dealt with.
1.3 This FSG is dated 10 July 2021.

2. Who are we?

We hold Australian Financial Services Licence (AFSL) number 245788, which authorises us to carry on a
financial services business in relation to providing advice on, and arranging for clients to purchase and
dispose of, interests in timeshare schemes.

NOT INDEPENDENT
We are not independent, impartial or unbiased because, via our ultimate shareholders, officers
and related bodies corporate, we have associations or relationships with operators of registered
and unregistered timeshare schemes and we may provide financial services to sellers and buyers of
interests in such schemes.

3.What financial services can we provide

3.1 This FSG is provided to help you decide whether to use the financial services we are authorised to provide.
3.2 Specifically, we will (and are authorised to) provide general financial product advice on, and deal in,
interests in timeshare schemes. We provide these services to consumers by enabling sellers of timeshare
scheme interests to list their interests for sale on our website and enabling buyers to view and purchase
the timeshare products listed.
3.3 We may assist an owner sell their timeshare interest by negotiating an agreement and price with a buyer
on behalf of a seller. We may also sell timeshare interests we own to a buyer. In either case, once terms
are agreed with a buyer, we will arrange for the necessary transfer documents to be completed, signed and
provided to the applicable scheme operator, along with any other documents required.
3.4 In facilitating the sale and purchase of timeshare scheme interests; we do not operate a financial market or
make a market in timeshare scheme interests and we will not provide you with personal advice.
3.5 We either act on the seller’s behalf (when selling a timeshare interests on a seller’s behalf) or on our own
behalf (when selling timeshare interests we own), and not on the buyer’s behalf, when we provide financial
services under our AFSL.

4. How can you transact with us?

You can transact with us via telephone, mail or email. Our contact details are set out at the end of this FSG.

5. How are we paid for the services we provide?

5.1 Sellers of timeshare interests will be charged a Listing fee of $275 (including GST) to list their timeshare
interests for sale on our website for a 12-month period. Sellers may cancel their listing at any time, however
if they do so, the listing fee is non-refundable.
5.2 Sellers of timeshare interests pay an administration and marketing fee (between $1,500 and $10,000)
included in the advertised price and paid to us via deduction from the purchase price paid by the buyer;
5.3 Buyers who purchase timeshare interests we own from us pay the purchase price and a brokerage fee (up
to 90% of the purchase price) to us and our representatives who assist buyers in purchasing timeshare
interests from us receive 0.5% to 5% of the brokerage fee.

6. Relationships and associations

The ultimate of shareholders of Timeshare Brokers Pty Ltd are also the ultimate shareholders of
Classic Clubs Limited, holder of AFSL 246232. Classic Clubs Limited is the responsible entity of
the Classic Holiday Club ARSN 111 354 440 and Interchange Vacation Club ARSN 096 286 369,
both of which are registered timeshare schemes.
6.2 Our related bodies corporate provide management and administration services to various
timeshare resorts, being timeshare managed investment schemes which have been granted
relief by ASIC from the requirement to hold an AFSL and to be registered with ASIC as a
registered scheme.
6.3 We may sell to buyers, and provide financial services to buyers in relation to, interests in Classic
Holiday Club and Interchange Vacation Club and of interests in timeshare resorts managed by
our related companies.

7. What should you do if you have a concern or complaint?

7.1 If you have a complaint about us, resulting from the services provided to you, please contact us. We will
acknowledge receipt of your complaint and will try to resolve any issues you may have. You can contact us:
By email: resales@royaletimeshare.com.au By Phone: AU – 1300 322 949, NZ – 0800 007 387
By mail Resolutions Officer
Timeshare Brokers Pty Ltd
PO Box 454
COOLANGATTA QLD 4225; or

7.2 If any issues are not resolved to your complete satisfaction, you may wish to refer the matter to the Australian
Financial Complaints Authority (AFCA). AFCA may be contacted:
By email: info@afca.org.au By Phone: 1300 56 55 62
By mail Australian Financial Complaints Authority Limited
GPO Box 3,Melbourne, VIC 3001
7.3 You may also contact ASIC on 1300 300 630.

8. How is your personal information dealt with?

Protecting your personal information is important to us. Your personal information will be dealt with in
accordance with our privacy policy, available on our website or from us on request.

9. Contact details

If you have any queries or would like further information, our contact details are below:

AU: 1300 322 949 – NZ: 0800 007 387.

resales@royaletimeshare.com.au

www.royaletimeshare.com.au

Mailing address: PO Box 454 Coolangatta QLD 4225

Timeshare Brokers Pty Ltd trading as Royale Timeshare Resales

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