ROYALE TIMESHARE RESALES
1. What is a financial services guide
1.1 This Financial Services Guide (FSG) is prepared and issued by Timeshare Brokers Pty Ltd t/a Royale Timeshare Resales (Royale Timeshare resales, us, we and our).
1.2 This FSG is an important document that provides you with information to help you decide whether to use the financial services we offer. It contains information about:
(a) the financial services we provide;
(b) how we and other associated persons are remunerated from those financial services;
(c) how your personal information is dealt with; and
(d) how complaints are dealt with.
1.3This FSG is dated 30 April 2020
2. Who are we?
Our contact details are set out at the end of this FSG. Timeshare Brokers Pty Ltd hold Australian Financial Services Licence (AFSL) number 245788 which authorises us to carry on a financial services business in relation to providing advice on, and arranging for clients to purchase and dispose of, interests in timeshare schemes.
3.What financial services can we provide
3.1 This FSG is provided to help you decide whether to use the financial services we are authorised to provide.
3.2 Specifically, we will (and are authorised to) provide general financial product advice on, and deal in, interests in timeshare schemes. We provide these services to consumers by enabling sellers of timeshare scheme interests to list their interests for sale on our website and enabling buyers to view and purchase the timeshare products listed.
3.3 We will negotiate an agreement and price on behalf of the seller and, once both parties agree to the terms, we will arrange for the necessary transfer documents to be completed, signed and provided to the applicable scheme operator, along with any other documents required.
3.4 We only operate a market for trading in timeshare scheme interests; we do not make a market in timeshare scheme interests and we will not provide you with personal advice.
3.5 We act on our own behalf, and not on the buyer or the seller’s behalf, when we provide financial services under our AFSL.
4. How can you transact with us?
You can contact us via email at email@example.com; via telephone 07 5563 4731 or via the contact form on our website at www.royaletimeshare.com.au. By using our services, you agree to the terms and conditions of use contained on our website.
5. How are we paid for the services we provide?
5.1 Potential sellers of interests in timeshare schemes will be charged a Subscription fee of $275 (including GST) to list their timeshare scheme interests for sale on our website for a 12-month period.
5.2 Sellers may cancel their subscription services at any time in accordance with the terms and conditions of our website; if they do so, they will not be entitled to a refund.
5.3 Fees that we will receive in relation to the financial services that we provide:
The advertised price includes an administration and marketing fee for the services we provide, this fee will vary between $1,500 and $3,000.
6.What should you do if you have a concern or complaint?
6.1 If you have a complaint about us, resulting from the services provided to you, please contact us:
(a) By email: firstname.lastname@example.org
(b) By mail PO Box 384, Coolangatta, QLD 4225
(c) By Phone: 07 5563 4731
6.2 If your complaint is not satisfactorily resolved within 3 days, please contact us on 07 5514 0666 and we will try to resolve your complaint quickly and fairly.
6.3 If any issues are not resolved to your complete satisfaction you may wish to refer the matter to AFCA:
(a) By mail Australian Financial Complaints Authority Limited
GPO Box 3
Melbourne, VIC 3001
(b) By email email@example.com
(c) By Phone 1300 56 55 62
9:00am–5:00am AEST weekdays
6.4 You may also contact ASIC on 1300 300 630.
7.How is your personal information dealt with?
If you have any queries or would like further information, our contact details are:
Email: firstname.lastname@example.org / email@example.com
Mailing address: PO Box 384 Coolangatta QLD 4225
Phone: 07 5563 4731
Timeshare Brokers Pty Ltd trading as Royale Timeshare Resales – AFSL #245788